helpdesk

Currently seeking Helpdesk Technicians to work for a Global IT company located in Detroit, MI. This is a great opportunity to work for a company that provides a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing. Job Title: Helpdesk Technician Pay rate: $14.00 Openings: 6 Schedule: Available to work an 8-hour shift between 7:00 am - 7:00 pm, Monday through Friday Benefits: Offered on 91st day of employment Duration: Contract to hire Job Requirements: Job Responsibilities: Provide ...

... queries, and analyze data from multiple sources. S/he is able to work independently with limited supervision and is able to analyze complex problems, implement solutions and adapt to new conditions. S/he is required to undertake other duties and projects as assigned, including but not limited to basic PC troubleshooting, helpdesk support, and repetitive data entry tasks. Healthcare or FDA experience is highly desirable for this position. Beginning salary is commensurate with experience. LifeShare offers a generous benefits package, including employer-paid medical, life and disability insurance; employer base retirement and matching contributions to ...

... and communication skills to accurately identify client needs and provide effective solutions. Manage and report on multiple simultaneous projects and deadlines. Must be able to respond to support calls and urgent Fire-calls from the Helpdesk as an escalation point during or outside of campus business hours; be ready and available to support Faculty, Staff and Students. Must support TCS Helpdesk as a Helpdesk Specialist by stepping in when additional coverage is required, including weekends. In addition, assist all TCS affiliate schools remotely, while staff and faculty are working from home. Act as educator and coach to help college staff, ...

... to work, in the United States Able to commit to working with customers located across different US-based time zones PRIMARY DUTIES | RESPONSIBILITIES Business requirement discovery and analysis Salesforce implementation and configuration Data migration Data Integration Support Deliver Salesforce Training Provide Salesforce Helpdesk Support Required Salesforce Skills & Certifications: Certified Salesforce Administrator or Salesforce Certified Advanced Administrator Sales Cloud Consultant or 1 to 3 years+ of experience supporting Sales Cloud Service Cloud Consultant or 1 to 3 years+ of experience supporting Sales Cloud NOTE: If a candidate does not ...

... limited to the following): * Use support desk incident tracking systems * Create and manage incident (issue) tickets, provide caller with ticket number and estimated resolution time * Verify that software/equipment is properly configured and network connectivity is operational and correct connected to the network * Follow helpdesk scripts to analyze and resolve system hardware and software issues, troubleshoot network and communication problems, and transfer or escalate issues * Escalate issues as needed to next Tier support * Conduct follow-up to ensure issue is resolved and ticket is closed * Use ordering system to order and track replacement ...

LOCATION: Savannah, GA JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $11.10 - $16.10 / hour APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: INBOUND HELPDESK REPRESENTATIVE We are looking for help desk representatives to support inbound customer service, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have ...

POSITION OVERVIEW: INBOUND HELPDESK REPRESENTATIVE We are looking for help desk representatives to support inbound customer service, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. This is an entry-level position that offers on the job paid training. ...

... for database administration, data integrity, data quality, reporting, statistics, and predictive analytics. Supports the standing up and maintenance of all environments. This includes multiple development, test and UAT environments and the production environments. Manages the Helpdesk Manager, whose team is responsible for managing the day-to-day tasks of the helpdesk. Mentors team members in terms of skills, tools, and processes needed to support this work. Acts as a lead for junior and mid-level staff; leads and mentors direct report(s) to grow the leadership team on the project - Works closely with customer(s) and team to ensure open and ...

... to work, in the United States Able to commit to working with customers located across different US-based time zones PRIMARY DUTIES | RESPONSIBILITIES Business requirement discovery and analysis Salesforce implementation and configuration Data migration Data Integration Support Deliver Salesforce Training Provide Salesforce Helpdesk Support Required Salesforce Skills & Certifications: Certified Salesforce Administrator or Salesforce Certified Advanced Administrator Sales Cloud Consultant or 1 to 3 years+ of experience supporting Sales Cloud Service Cloud Consultant or 1 to 3 years+ of experience supporting Sales Cloud NOTE: If a candidate does not ...

... and assessing impact of issues * Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure * Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures * Assist with helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions * Responsible for capacity, storage planning, and database performance * 4 or more years of experience in the Information Technology field; AS in Computer Science ...

... team and to efficiently manage multiple priorities Responsibilities * Monitor and resolve desktop support requests as needed; document issues and resolutions in Helpdesk system based on ITIL thoroughly and consistently * Diagnose and resolve unique, non-recurring problems associated with application software and operating systems; ... to ensure optimal operations of all systems, documentation and local inventory * Maintain asset tracking records for IT hardware assets as well as manage them in Helpdesk system * Conduct new hire onboarding orientation, IT User training and other IT related instruction to users as required * On-call, 24x7 support as required, ...

Helpdesk Analyst Pay rate: $25.00/hour - $31.50/hour Remote Must reside within 50-100 miles of 90032 and able to pick up equipment on first day on - site. Duration of Assignment: 6 month contract with potential to extend based on performance and attendance Work hours: MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. " Dress code: Business Casual Though this position is remote, this client is mandating all workers be vaccinated and boostered, unless they can provide an approved medical/religious exemption MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. Since these are 24/7 service areas, candidates must understand ...

... to work, in the United States Able to commit to working with customers located across different US-based time zones PRIMARY DUTIES | RESPONSIBILITIES Business requirement discovery and analysis Salesforce implementation and configuration Data migration Data Integration Support Deliver Salesforce Training Provide Salesforce Helpdesk Support Required Salesforce Skills & Certifications: Certified Salesforce Administrator or Salesforce Certified Advanced Administrator Sales Cloud Consultant or 1 to 3 years+ of experience supporting Sales Cloud Service Cloud Consultant or 1 to 3 years+ of experience supporting Sales Cloud NOTE: If a candidate does not ...

... in use and supported by the IT department. Maintains friendly and helpful demeanor with customers at all times. Meets or exceeds departmental response time goals. Uses system designated by departmental management to track user requests for assistance. Follows specified procedures on the use of said system. Monitors the Helpdesk Ticket queue and fulfills requests in a timely and courteous manor. Coordinates with other IT staff members as appropriate for the resolution of problems. Proactively seeks assistance from other staff members as required to quickly resolve customer problems. Observes company guidelines with regard to copying of software ...

... Handle customer tickets related to ERPs * Troubleshoot ERP issues * Create ERP-related Jira tickets and work with developers to solve * Maintain relationships with third party implementors/sales reps and their associated Prendio instances * Create and maintain connector specification documents * Create and maintain Prendio helpdesk documents and guides related to ERP workflows * Investigate new potential ERP integrations for prospective and current clients * Perform other duties as assigned Required Qualifications: * 1+ years of customer service experience * Extensive experience with MS Office * Extensive experience with NetSuite * Experience using ...

... documentation to assist in quickly closing calls, including Help Desk Procedures, tech tips, and knowledge bases Build and configure desktops, laptops, and tablets Administer Active Directory and Exchange accounts Qualifications: Qualifications High school diploma or equivalent 1+ years of work experience in a fast-paced Helpdesk, working on a variety of items Proficiency in Windows desktop operating systems, Microsoft Office, and Active Directory Proficiency with Laptops, Desktops, and Tablets Proficiency in hardware and application software including, but not limited to, VPN, network printers/copiers, Outlook, network connectivity, and PC ...

... technical support for local staff, users, and maintain onsite computer equipment. The IT Intern will also assist the IT Technician as needed with inventory, helpdesk, moving computer equipment, and overall daily tasks at the job site. What youll need to accomplish: * Provide staff and users with basic assistance solving ... and program problems * Determine causes of operating errors and report them to the IT Technician * Assist in Maintaining student computer fleet * Assist with helpdesk tickets and tasks * Assist in updating IT assets in inventory * Report any networking anomalies or issues to the IT Computer Technician * Perform other duties as ...

... a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues. Responsibilities: Install desktop operating systems. Configure and troubleshoot hardware. Monitor and respond to helpdesk requests. Gather support issues information and analyze the symptoms and figure out the underlying problem. Escalate helpdesk requests to tier 2 and tier 3 personnel. Assist students, faculty, and staff with access to IT services provided. Create student accounts before each term start. Manage the network cable plant. Configure and manage classroom images. Maintain software and ...