Helpdesk Analyst

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Ad nr: 24003
Published: March 23, 2024, views: 5

 

 

Main characteristics

Location
Los Angeles, California
Company
inSync Staffing
Industry
Administration

Job summary

Helpdesk Analyst

Pay rate: $25.00/hour - $31.50/hour

Remote Must reside within 50-100 miles of 90032 and able to pick up equipment on first day on - site.

Duration of Assignment: 6 month contract with potential to extend based on performance and attendance

Work hours: MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.

" Dress code: Business Casual

Though this position is remote, this client is mandating all workers be vaccinated and boostered, unless they can provide an approved medical/religious exemption

MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.

Since these are 24/7 service areas, candidates must understand before resume submission/interview scheduling that hours are shift-based and there is potential for morning, mid, or overnight work

Summary:

Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.

Minimum Education Requirements:

High School Diploma

Preferred: Associate degree in a related field

US Citizenship is Required.

Minimum Experience:

Candidates with Health Care/Hospital experience will be prioritized first.

" Must be available to work any shift

" Minimum of 3 years of IT and 2 years experience in Service Desk Support

" Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;

" Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.

" Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in

Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.

Benefits: (employee contribution)

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

inSync will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance


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Published: March 23, 2024, views: 5


Company: inSync Staffing

Location: Los Angeles, California


Industry: Administration


Additional information:

inSync Staffing

Application for the position: Helpdesk Analyst

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Attachments: • Curriculum Vitae , cover letter, other •


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