Main characteristics
- Location
- Los Angeles, California
- Company
- inSync Staffing
- Industry
- Administration
Job summary
Helpdesk AnalystPay rate: $25.00/hour - $31.50/hour
Remote Must reside within 50-100 miles of 90032 and able to pick up equipment on first day on - site.
Duration of Assignment: 6 month contract with potential to extend based on performance and attendance
Work hours: MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.
" Dress code: Business Casual
Though this position is remote, this client is mandating all workers be vaccinated and boostered, unless they can provide an approved medical/religious exemption
MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.
Since these are 24/7 service areas, candidates must understand before resume submission/interview scheduling that hours are shift-based and there is potential for morning, mid, or overnight work
Summary:
Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.
Minimum Education Requirements:
High School Diploma
Preferred: Associate degree in a related field
US Citizenship is Required.
Minimum Experience:
Candidates with Health Care/Hospital experience will be prioritized first.
" Must be available to work any shift
" Minimum of 3 years of IT and 2 years experience in Service Desk Support
" Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
" Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
" Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in
Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.
Benefits: (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
inSync will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance