Main characteristics
- Location
- Woburn, Massachusetts
- Company
- Prendio
- Employment type
- Full-time
- Category
- Office and Administrative Support
- Industry
- Biotechnology
Job summary
Senior Technical Support / ERP SpecialistLocation: Woburn, MA
Position Type: Full Time
Who we are:
Prendio is an exciting software startup company on the verge of explosive growth looking for a sharp, vibrant, and intuitive Senior Technical Support / ERP Specialist to help our clients make the best use our product. If you have experience working with NetSuite and other ERP systems and are passionate about learning new technologies, we'd love to talk to you!
What youll do:
As a Senior Technical Support / ERP Specialist with Prendio, each day you will be presented with new and interesting challenges. This role requires a very technically minded, hands-on individual who pays close attention to detail and can handle multiple priorities at once. As the new Senior Technical Support / ERP Specialist, you are an integral part of creating a first-class user experience for our fast growing customer base.
On a given day, a Prendio Senior Technical Support / ERP Specialist may:
* Schedule and lead kickoff calls with clients and ERP implementors to discuss process and timeline
* Determine ERP/connector specifications and compatibility with Prendio
* Set up clients in Prendio STG/UAT linked to ERP test environments and create applicable test transactions
* Work with ERP implementors to test and troubleshoot full cycle process (syncs, bill/supplier push, bill payment return)
* Schedule and lead client demos in test environments and finalize plans for production
* Prepare production environment for the cutover, being mindful of open orders, segment changes and unpaid bills
* Track all ongoing implementations
* Handle customer tickets related to ERPs
* Troubleshoot ERP issues
* Create ERP-related Jira tickets and work with developers to solve
* Maintain relationships with third party implementors/sales reps and their associated Prendio instances
* Create and maintain connector specification documents
* Create and maintain Prendio helpdesk documents and guides related to ERP workflows
* Investigate new potential ERP integrations for prospective and current clients
* Perform other duties as assigned
Required Qualifications:
* 1+ years of customer service experience
* Extensive experience with MS Office
* Extensive experience with NetSuite
* Experience using QBO/QBD, Oracle, MSBC
* Extensive project management experience
* General accounting knowledge
* Strong written and verbal communication skills
* Must be a decisive individual with great problem-solving skills
* Must be capable of thriving in a fast-paced and changing environment
* Great attention to detail
* An affinity for learning new programs and software applications
* Must be self-motivated, inquisitive, and persistent
* Strong technical knowledge of software applications
* A friendly, upbeat personality
* General knowledge and understanding of related BioProcure/Prendio processes a plus
Compensation and Benefits:
* Competitive salary
* Blue Cross Blue Shield Health Insurance 100% of employee premiums paid
* BCBS Dental insurance 100% of employee premiums paid
* VSP Vision Coverage 100% of employee premiums paid
* Flexible Spending Account Healthcare
* Health savings account
* 401K/Roth 401k with generous company match
* Paid holidays
* Paid vacation
* Other benefits, including a complimentary subscription to the
Calm app, pet insurance, legal assistance and more
Perks:
* 3 Personal days a year
* Your birthday off
* Flexibility to work from home 1 or more days per week
* On-Site Gym
* Standing Desks
* Fun catered events
* Work sponsored social clubs and activities
* Quarterly employee appreciation events
* Full kitchen stocked with snacks and coffee
* Unique and beautiful office space
* A fun, friendly, and engaging work environment
This is the fun and exciting challenge youve been looking for!
Apply today to join the team at one of the fastest growing software startup companies in the greater Boston area!
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