Main characteristics
- Location
- Orlando, Florida
- Company
- ServiceNow
- Industry
- Education|Principal
Job summary
Job DescriptionThe Team
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Principal Business Process Consultant, Creator Workflows is the functional and process expert of a customer engagement team consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Creator products all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
Be the process expert in custom application development using ServiceNow App Engine and Platform products.
Advise customers on custom application development practices and scaling applications development.
Drive various customer application specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Lead customer design workshops to capture personas, interactions, interfaces and data requirements of any application use case while considering ServiceNow Platform functionality.
Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
Draft functionality-focused user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
Promote continuous improvement practices for delivery/engagement materials
Support presales activities when required
Provide mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 30% travel annually, driven by customer needs and internal meetings