Main characteristics
- Location
- Mansfield, Pennsylvania
- Company
- First Citizens Community Bank
- Employment type
- Full-time
- Category
- Business and Financial Operations
- Industry
- Advertising/Public Relations
Job summary
JOB RESPONSIBILITIES: Supervise the Universal Associate I position by setting goals, directing and motivating staff, scheduling coverage, providing feedback, and conducting performance reviews to ensure efficient service. Provide timely and courteous customer service. Process customer transactions in a professional, accurate, and efficient manner. Exemplify FCCB's standard of delivering exceptional customer service every time. Assess customer's financial needs and suggest Bank services and products. Actively participate in and promote the Bank's sales culture and referral programs. Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner. Follow proper procedures and complete tasks in compliance with banking regulations. Identifies customer needs and develops solutions to exceed customer goals and expectations. Constructively interacts with co-workers. There are four levels within the Universal Associate role. A Universal Associate I: Processes transactions and handles cash, vault, ATM responsibilities, etc. Opens and maintains deposit accounts for consumers and businesses Completes all necessary maintenance on customer accounts HOURS: Hours will average approximately 37-40 per week. Hours will vary and schedule will include working days, evenings, weekends, and most holidays. May work in other offices as needed. This position is budgeted for 2,040 hours per year.