Teller Operations Coordinator

 

Main characteristics

Location

Asheville, North Carolina

Company

First Horizon Bank

Industry

Administration|Operations Assistant

Job summary

A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer relationships and thrive on working with a team, this could be the perfect career opportunity for you.

Key Responsibilities Include

Leads the Customer Service Satisfaction of the Banking Center, including resolving customer issues with a manner that is consistent with goals.

Leads the Technical Performance of the Financial Center through maintaining control over key risk areas of the center, including tellers difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.

Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.

Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.

Maintain work flow and handle scheduling the tellers.

Responsible for evaluating the employees performance and counseling when needed.

Determine and satisfy training needs and establishing performance plans.

Cross-sells and makes referrals to generate new business and additional services, promote bank products, and further establish business relationships.

Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.

Assists in conducting meetings to promote sales, product knowledge and customer service

Explains product benefits, changes, restrictions, requirements, and any other relevant product information to customers and tellers.

Responsible for ensuring proper control and maximum efficiency in the teller line.

Ensures all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing.

Control the inventory of cash, Travelers checks, Official Checks and Personal Money Orders through dual control.

Monitors the daily balancing and processing of ATM, including the processing of all entries, servicing and required audits.

Responsible for the verification of deposits in the night and lobby depository.

Alerts tellers about any suspected fraud, kiting, theft or other illegal activity.

Secures all applicable cash records and all other transaction records, supplies and computer equipment at the end of the work day.

Responsible for monitoring, controlling teller cash limits and branch cash.

Accountable for ensuring that the total cash in the branch is balanced daily.

Coordinate and assist with the dual control vault responsibilities.

Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.

Qualifications Include

High school diploma or equivalent, bachelors degree preferred

2-5 years of related experience or equivalent combination of education and experience

Experience with a 10 key calculator and Microsoft Word, Excel, Outlook

Prior Teller Experience is preferred

Benefit Highlights

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

More --

About Us
First Horizon Corp. (NYSE: FHN), with $89.1 billion in assets as of December 31, 2021, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, mortgage, and title insurance services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

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Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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