Call Center Supervisor

 

Main characteristics

Location

Union, New Jersey

Company

LifeStation

Industry

Management

Job summary

Description:

LifeStation is an innovative direct-to-consumer technology company. Our products and services transform the lives of seniors by allowing them to live safe and independent lives. LifeStation is one of the largest providers of medical alert and telehealth services to customers across the United States.

About the Customer Service Team

The Customer Service team at LifeStation is responsible for providing exceptional service to new and existing customers with the goal of acquiring and retaining customers and making them our strongest advocates. Our entire team has created a great atmosphere of engagement and dedication to customers and each other.

About the Call Center Supervisor Position

If you love people and thrive on motivating others to follow your lead, then LifeStation wants to add you to our team as a Call Center Supervisor. You will be responsible for enhancing the life of our agents so that they are empowered and inspired to provide outstanding service to our customers that drives our fast-growing business to new heights.

We offer a competitive salary and benefits package including paid vacation, paid holidays, health/dental/vision insurance, a generous 401k plan with company match and a fully paid training program.

What You Will Be Doing:

Creating and leading a fun call center working environment while inspiring exceptional performance
Acting as a Subject Matter Expert on LifeStation products, processes and procedures
Effectively managing all Key Performance Indicators, scheduling and attendance, and the overall quality of service delivered by your team
Monitoring your teams daily customer interactions, providing constructive feedback and improving agent performance
Handling and resolving escalated customer service issues
Ensuring proper and consistent communication across several different departments within the company
Proactively identifying potential issues and recommend enhancements to existing processes and procedures in order to achieve best practices across the department
Requirements:

Call Center Supervisor Qualifications:

Successful candidates will have an engaging personality and thrive in fast paced environments
Minimum 3 years supervisory and management experience in a fast-paced call center?
Ability to inspire a team and effectively mentor and lead by example
AA or BA college degree is strongly preferred
Must have excellent computer and communication skills

What's In It For You?

From the moment you walk into our beautiful offices, you get the right vibe with all the excitement and benefits youd expect. However, LifeStation is serious about fostering a healthy work/life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around.

Good pay and excellent comprehensive benefits package
Chance to grow by working with a talented team
Entrepreneurial work environment with the freedom to get things done
Company outings, catered lunches, team building events and much more
Excellent location close to highways and public transportation

Benefits and Perks

Excellent Comprehensive Insurance Coverage
401(k) Retirement Savings Plan & Employer Match
Gym/Fitness Program Reimbursement
Access to Corporate Discounts
Company Paid Life Insurance
And much more

LifeStation is proud to be an Equal Opportunity Employer. LifeStation provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.