Visitor Relations Spec B

 

Main characteristics

Location

Mukilteo, Washington

Company

eTeam Inc.

Job summary

Job Title - Visitor Relations Specialist

Location Mukilteo, WA

Duration 6 Months Contract

Shift- Thu to Mon (8:30 AM TO 5:30 PM) Full-TIME position (33-40 hours/week)¿

Job Description:

Regular and predictable attendance is required.

The Visitor Relations role facilitates guest engagement throughout the Future of Flight facility and public tour route including: ticketing and lobby services, leading STEM activities such as robotics and drone experiences, and interpretation of gallery and interactive exhibits.

This opening is for full-time positions (33-40 hours/week) which will include work on weekends and holidays. The positions are 100% onsite. Future of Flight is currently open five days a week, Thursday through Monday, from 8:30 am to 5:30 pm. In addition, special operating hours are implemented for public and private events and seasonal extended hours.

Visitor Relations team members serve as ambassadors for gallery exhibitions and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing detailed, accurate information about client's products and aviation concepts. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will assist customers with online, phone, and point of sale ticket transactions for tour and event offerings, while also resolving customer issues as they arise. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

Ability to Perform the Following Requirements:

Current required schedule: Thursday through Monday, 100% onsite.

Punctual attendance and compliance with daily team rotation and break schedules

Professional written and verbal communication skills, information retention skills

Frequent walking on various surfaces and standing

Occasional to frequent sitting

Occasional stair climbing/descent

Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting

Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment

Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays

Must be able to work in standing or walking positions for up to six (6) hours per shift

Dress Code:

Business casual appearance standards

Footwear must meet factory safety requirements

Training and Competency Requirements:

Successful training completion is a contingency of employment.

Engages customers proactively. Creates a positive impression of The client's values in all activities and in all contact with the public.

Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.

Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.

Demonstrates ability to learn quickly and follow standard operating procedures; completes assigned tasks as instructed and report back to leadership team mates with any concerns.

Must be able to work at ticket counter, gallery, and other locations as assigned for extended periods of time.

Required Skills:

Typically 1 or more years' related work experience in a role which required strong customer service and communication skills

1+ years background in collaborating within a team setting

Preferred Skills:

Six months of work experience with technology related to ticketing point of sales.

Three to six months of prior experience with client's Future of Flight is a plus.

Six months of sales experience with upselling experience

Experience in client-facing roles working in a team environment

What skill sets have you found work well for this role?

Customer service experience

Hospitality

Museum

Sales experience

Education/experience

Typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate).

Hard skill set/background/education requirements (top 1-5):

Typically 1 or more years' related work experience in a role which required strong customer service and communication skills

1+ years background in collaborating within a team setting