Main characteristics
- Location
- Pittsburgh, Pennsylvania
- Company
- 5.11 Tactical
Job summary
We are innovators who make purpose-built technical apparel, footwear, and gear for life's most demanding missions.
5.11 Tactical has established itself as the fastest-growing and most well-known brand of tactical apparel, gear and functional products in the world. Through a commitment to operator-led product innovation, quality and compelling value, 5.11 has developed a loyal following among some of the most demanding and discerning end-users of apparel and gear.
At our Operations Center in Manteca, CA, and Global Innovation Center in Costa Mesa, CA, we leverage our deep relationships with Law Enforcement, Special Forces Operators and First Responders to gain unique insights. The results are products that break new ground combining ruggedness, speed, range of motion and ultimate comfort in professional duty, tactical training, adventure, womens tactical, fitness and industrial professionals.
POSITION SUMMARY:
In order to accomplish this mission, we have an opening at our 5.11 Tactical Retail Store located at: 7803 McKnight Rd, Suite A, Pittsburgh, PA 15237. We are seeking an exceptional, service-minded, Retail Assistant Manager to be part of our team. This role will be responsible for delivering an exceptional 5.11 brand experience, building and maintaining customer relationships while achieving store sales goals.
RESPONSIBILITIES:
DELIVER OVERALL BRAND EXPERIENCE
Directs and models 5.11s Values, Mission and Service standards providing an elevated customer experience
Works closely with 5.11 Tactical Merchandising Team to coordinate merchandising updates, identify opportunities and support long-term strategies
Leads and delegates merchandise processing, replenishment and recovery of sales floor to brand standards
Ensures team is trained in the appropriate fitting techniques and accurately executing fittings
Ensures all alterations and embellishments are executed according to department specs
Models an efficient and satisfying cash-wrap experience
Ensures housekeeping duties are completed to maintain a neat, clean and professional store experience
With the direction of the Store Manager, monitors and follows up on sales goals, sales plans and sales budgets to optimize profit
Assists with reductions, price changes, and transfers
Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
Has working knowledge and oversees use of all Company systems in store
BUILD CUSTOMER RELATIONSHIPS
Creates an environment that maintains a 100% focus on the customer
Models selling behaviors to build customer relationships and brand loyalty
Models and supports use of store tools and systems to nurture customer relationships
Develops and guides efforts to establish relationships with local public safety organizations
Directs Uniform Services department to meet service level commitments
ACHIEVE RESULTS
Accountable for store and individual sales goals
Helps to attracts, recruit, hire and train high-caliber leadership team members and service specialists
Helps to assess teams performance and provides feedback using both informal and formal methods
Ensures all team members are working together to create a positive environment and resolves issues
Writes and flexes store labor schedule
Helps manage store controllable expenses
Protects the assets of the store through implementation of loss prevention practices
QUALIFICATIONS:
To perform the job successfully, an individual should have the following credentials:
Degree and/or 2-4 years of retail store supervisory experience outdoor apparel and/or gear preferred
Proven ability to provide a superior customer experience and drive customer loyalty
Proven ability to assess talent and manage performance
Proven business acumen with strategic and analytical skills
Ability to effectively communicate with all levels of an organization
Schedule flexibility to include evenings and weekends
Proficiency in Microsoft Office programs (Excel, Word, and Outlook)
Ability to use a POS system
Our Values:
At 5.11 we embrace a high energy culture built upon our values of Service, Unity, Impact and Tenacity.
Service At 5.11, we wear our passion for service on our sleeves: it is an honor to serve those who serve and people of all walks of life. With humility and great respect for our consumers and our roots, we take pride in our brand and engage with our communities. By championing the needs of our consumer, we fulfill the mission of a lifetime.
Unity We build togetheras one, global 5.11 family. Our individual abilities and diverse perspectives strengthen outcomes. We collaborate, taking a holistic view and listening actively. By communicating with intention, care, and clarity, we empower each other to reach new heights.
Impact We have big ambitions, and they start and end with our consumer. With them in mind, we innovate for impactwe think big, think creatively and challenge norms. We foster curiosity and iterate, relentlessly pursuing solutions. For ultimate impact, we drive to disrupt for good.
Tenacity We are tenacious in our pursuits and accountable to each other. This builds trust and the confidence to rise to any challenge. We have the courage to take risks and, no matter the outcome, we flex and adapt, always having each others backs. We persistdetermined to Always Be Ready.
5.11s practice is to hire at 18 years of age and older only
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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