Client Relationship Manager 1

 

Main characteristics

Location

Chicago, Illinois

Company

Kantar

Industry

Management

Job summary

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply...

Job Details

Kantar, the worlds leading marketing data and analytics company. We understand more about how people think, feel, shop, share, vote, and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantars 25,000 people based in more than 100 countries help the worlds leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

MONITOR Client Relationship Manager 1, Chicago

Position Overview:

As a key player in the Kantar syndicated business model, the Client Relationship Manager role is crucial to our long-term profitability. Our growth is directly tied to the value our syndicated clients derive from their investment. We seek a Client Relationship Manager who can influence the success of at least 30 unique logos. This role encompasses a wide range of Client Relationship Management activities and outcomes, from onboarding and support to client satisfaction and retention. The candidate will collaborate closely with the Consulting, Product, and Sales teams to deliver subscription value, foster client relationships, ensure regular, meaningful interaction & engagement, support client use of MONITOR resources, drive advocacy, identify consulting opportunities, secure renewals, and influence commercial impact.

Responsibilities:

Influence Commercial Outcomes:

Partner closely with Consulting, Product, and Sales teams to maintain/improve renewal rates with a roster of assigned accounts.

Work closely with Consulting, Product, and Sales teams to influence upsell and cross-Kantar engagement opportunities with clients.

Increase future lifetime value through higher product adoption, expansion of licenses, customer satisfaction, and overall health scores.

Work closely with the Sales and Consulting teams to onboard new clients and grow adoption, advocacy, and expansion.

Support Client Health & Meaningful Interactions:

Cultivate trusted advisor relationships and an understanding of clients business needs that can be supported by MONITOR, our Consulting capabilities, and other Kantar offers.

Partner with account/consulting teams to ensure meaningful interactions contract kickoffs, joint business reviews, and training sessions ensuring that all activities are logged in database systems.

Serve as primary, day-to-day client contact for all subscription-related inquiries.

Conduct basic data runs, curate content, and (if needed) conduct secondary scans to answer client questions.

Synthesize and highlight relevant and meaningful MONITOR content for clients.

Train clients on the use of MONITOR Gateway and Forsta data tools.

Track monthly client engagement metrics in Power BI, watching for signs of decreasing engagement and declining health of the subscription relationship.

Strengthen client health by working closely with Consulting, Product, and Sales teams to address any problems and to identify and cultivate relationship champions & other influential users.

Partner with Sales and Consulting to ensure Mutual Client Success Plans identify key client strategies, stakeholders, and milestones while understanding how each client measures ROI.

Partner with Sales and Consulting to identify an org chart (or similar) to focus on where to expand our user base and engage with net-new budget owners & influencers.

Strengthen the health of client relationships by embedding yourself with senior leaders, including key champions, budget owners, & other influencers.

Internal Collaboration:

Align with account/consulting teams re: account strategies, and maintain regular contact to discuss account health, value delivered, and user-engagement trends and to discuss new opportunities for consulting and upselling.

Work with the Client Relationship Management team to ensure the largest impact on client engagement and value delivered across MONITOR

Where appropriate, share feedback re: what new value-add solutions might look like and work with Sales and Consulting teams to ensure that client KPIs are met, and that overall ROI is increased.

Qualifications:

1-3 years of experience in a client-facing role within a professional services organization; partnering with others for client engagement, handling difficult situations & challenges, and delivering exceptional client service.

1-3 years of project management experience, balancing multiple stakeholders' needs and working under tight timelines with resource constraints.

Strong critical and consultative thinking skills to serve as the foundation of trusted advisor relationships with clients.

Experience building business relationships and facilitating conversations at various levels.

The ability to work in a high-energy, fast-paced environment and collaborate with others to achieve results as a high-performing and interdependent team.

Relevant business experience: demonstrated ability to develop a commercial mindset & understanding of selling moments with various stakeholders.

A high degree of organization and proficiency in leveraging internal systems with an ability to support and, at times, lead the administration of current & future technology implementations.

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

Medical plans with comprehensive, affordable coverage for a range of health services

Health Savings Account/FSA

Dental, Vision and benefits to cover unique healthcare needs

Wellness Program

401k with match

Tuition Reimbursement, Commuter benefits

Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can

understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. Were dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match, wed love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (Kantar). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager

The salary range for this role in MONITOR is 69,400.00 - (phone number removed) USD Annual . Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Location

Chicago, N. Green StreetUnited States of America

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the worlds leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantars 30,000 people help the worlds leading organisations succeed and grow.