Store Manager

 

Main characteristics

Location

Clearwater, Florida

Company

Express

Job summary

Overview:
About Express, Inc.

Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.

The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the (url removed) online store and the Express mobile app; over 60 Bonobos Guideshop locations and the (url removed) online store; and 13 UpWest retail stores and the (url removed) online store. Express, Inc. is traded on the NYSE under the symbol EXPR. For more information about our Company, please visit and for more information about our brands, please visit , or .

Store Name:
Countryside Mall

Responsibilities:
Express is seeking a Store Manager

The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.

Key Responsibilities

Talent Attract, develop and retain top talent

Support an environment which encourages an exceptionally high level of store morale

Focus all store associates on creating an environment built on teamwork and a one team mentality

Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent

Build a succession plan for all roles

Identify and nurture the growth of high performing store associates

Develop and maximize the success of store associates to achieve sales potential and customer experience

Attract, recruit and hire all store associates

Customer and Associate Experience Build a store environment that consistently delivers exceptional customer experiences

Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy

Create a culture of proactive customer engagement

Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience

Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.

Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve

Drive loyalty and credit card acquisition through an engaged store team

Create positive in-store experience through visual standards

Execution - Analyze the business and execute/communicate clear action plans that optimize results.

Manage all aspects of daily store operations

Ensure all store associates have clarity on goals and action plans

Create clear action plans that optimize results

Direct workload and ensure execution of plans and strategies across the store

Ensure the adherence to Company Policies and the safety of store associates and Customers

Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store

Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives

Ensure an effective schedule with the right associate in the right place at the right time

Manage controllable expenses and ensure loss prevention and safety standards in place

Essential Qualifications

Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus

Proven ability to increase sales and store profitability

Proven ability to network, recruit, interview, train, develop and promote associates

Ability to travel periodically, as needed for meetings

Ability to move medium to large items weighing up to 50 pounds

Preferred Qualifications (skills and abilities)

Previous retail experience preferred

Ability to effectively communicate with customers, peers and supervisors

Demonstrated sales accountability

Collaborative, respectful team member

Ability to multitask and handle multiple customers and/or processes at once

Benefits and Compensation

EXPR offers a range of benefits to help protect full-time associates health and long-term financial security including:

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.

Closing:
An equal opportunity employer, Express, Inc. does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. Express, Inc. only hires individuals authorized for employment in the United States. Express, Inc. is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a listed job position, please call (phone number removed) and say 'Associate Relations' or send an e-mail to and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that Express, Inc. does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express, Inc. will not consider or approve payment to any third-parties for hires made.