Patient Access Representative II (MA/CNA) - Emergency Department

 

Main characteristics

Location

Watertown, Massachusetts

Company

Cambridge Health Alliance

Industry

Healthcare|Care

Job summary

Location: CHA Cambridge Hospital

Work Days: 3p-1130pm,eo wknd, vacation as assigned

Category: Medical Assistant

Department: Emergency Department CH

Job Type: PT20Plus HPW

Work Shift: Evening

Hours/Week: 32.00

Union: Yes

Union Name: CH Laborers 380

All ED Patient Access Representative II, ED Nursing Assistant II, and ED Patient Partners are eligible for a $5,000 Sign-On Bonus for New Hires! Pro-rated bonus for part-time employees.

Job Details

CHA provides 24-hour emergency care at our Cambridge and Everett Hospitals. We are one of the busiest emergency services in Massachusetts with approximately 100,000 combined annual visits and have been recognized nationally as one of the most efficient emergency services in the nation. Highlights include a state-of-the-art patient triage and tracking system, a streamlined admission process that helps us get the sickest patients to a hospital bed sooner, rapid assessment protocol to help prioritize our work, a BIDMC tele-stroke program, and an integrated Psychiatric Emergency Services at Cambridge Hospital.

The Patient Access Representative II candidate must exhibit excellent customer relations skills with patients, visitors, physicians, and co-workers. Must understand and integrate into the delivery of patient care the needs of specific ages in regard to their growth and development. Must organize daily work, prioritize, and make decisions concerning care to meet the needs of individual and groups of patients. Assist in the care and safety of all patients including behavioral health patients. Must adhere to and administer treatment according to Cambridge Health Alliance's policies and procedures. Duties and responsibilities include but are not limited to ability to work in a fast-paced Emergency Department, answer phones, perform order entry, Phlebotomy (required to perform), Point of care Testing, working under the direction of a registered Nurse.

Qualifications/Experience:
High School diploma or equivalent is required.
Certificate of completion of a nursing, medical assistant or EMT program in Massachusetts.
Previous Certified Nursing Assistant, Medical Assistant with Emergency Department experience.
Will also consider a nursing student who has completed a clinical rotation and or EMT/Paramedic certification.
Emergency Room Experience strongly preferred.
Current Basic Life Support (BLS) issued through the American Heart Association(or American Red Cross) for Healthcare Providers required.

One year Phlebotomy preferred.
Successful passing of pre-employment physical including agility test required.

KEYWORDS: NURSING ASSISTANT, EMT, EMERGENCY TECHNICIAN

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.