Senior Service Technician

 

Main characteristics

Location

Boston, Massachusetts

Company

Allied Universal® Technology Services

Industry

Automotive

Job summary

Overview

When you join Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities.

Job Description

Up to $5,000 Sign on Bonus

What to expect as a Commercial Security Senior Service Technician:

The Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP based video systems including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems. Expertise on systems such as SoftwareHouse CCure, Genetec, Lenel, AMAG, S2, Brivo, Milestone, Exacq etc. As a Service Technician, this person is expected to be a highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services' core values.

Travel to Commercial client sites to service, repair, troubleshot and detect access control equipment and IP based video security systems. Including but not limited to:

Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems)

Troubleshoot system installations in a such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code

Apply all necessary documentation for tracking of service related issues

Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices

Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications

Establish and maintain effective working relationships with both internal and external customers

Provide phone and on-line remote diagnostic support

Drive to commercial client sites, with a company issued vehicle, to perform service

Perform other duties as assigned by Operations Management

What knowledge and skills are required:

High School Degree, Vocational School or equivalent required

5+ years of field experience

Experience with any or all of the following preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI

Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to hold license once hired

Understanding of Windows operating systems and overall IT network topology

Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values

Ability to meet deadlines and work in a fast based environment with minimum direction

Good communication skills for effective interaction with internal & external customers

Available for scheduled on-call" duties to respond to emergency service calls

Strong troubleshooting skills, mechanical and electronics aptitude

Capable of lifting up to 50lbs and work on ladder heights of up to 16'

Be able to work independently or as a member of a team

Good verbal and written communication skills

Benefits:

Medical, dental, vision, basic life, AD&D, and disability insurance

Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements

Eight paid holidays annually, five sick days, and four personal days

Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: (url removed)

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: (url removed)/offices.

Requisition ID

(phone number removed)