Main characteristics
- Location
- Austin, Texas
- Company
- Public Storage
- Industry
- Management
Job summary
Job DescriptionLead, Manage and Develop People, Brand Ambassador & Operational Excellence
Lead an Engaged Team:
Recruit, motivate and retain a dedicated team of customer facing customer front line employees
Drive your team with effective communication and provide coaching on customer service and sales strategies
Brand Ambassador & Operational Excellence:
Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
Conduct monthly property audits and ensure operational standards and safety compliance are met.
Deliver Outstanding Customer Service:
Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
Address customer inquiries and concerns promptly in a professional manner
Grow and Maintain a Robust Business:
Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
Communicate effectively with customers, colleagues and team-members
BENEFITS:
$109,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.Second year bonus potential increase to $20,000 performance-based bonus
Participation in company stock program that includes dividends paid quarterly
Internal promotional and career opportunities throughout the United States
Extensive training and coaching plans we want you to succeed!
Comprehensive group healthcare programs
401(k) with generous employer match
Paid time off
Monday thru Friday work schedule
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