MIA Account Manager Passenger Services

 

Main characteristics

Location

Miami, Florida

Company

Swissport International AG

Job summary

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Account Manager Passenger Services supervises the daily operation from an administrative and operational standpoint to ensure passenger service staff meet customer airlines targets while abiding by all Swissport and customer procedures and regulations.

Serves as primary point of contact with customer and passenger service manager for accounts assigned. Cover as manager on duty for Swissport in the absence of a Duty Manager.

The expected pay rate is $62k/yr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

Supervise and control staff scheduling, reporting and absences

Control of daily staff payroll, hours, exceptions and overtime

Monitors personnel appearance and compliance during the operation

Maintains applicable safety and quality standards

Maintains, updates company's manuals and documentation

Enters daily hours into FSC

Is responsible for overall discipline, conduct performance and morale

Ensures that all assigned work is completed correctly, efficiently and in a timely manner

Conduct a full investigation for each irregularity and submits appropriate written reports

Captures and maintains Key Performance Indicators

Your profile

University degree or equivalent

5 years leadership experience

Bilingual English/Spanish preferred

Extensive airport operational experience

Computer literate with proficiency in MS, Excel, Outlook

Knowledge of AE, FSC, SWP point system preferred

Excellent leadership skills with a proven track record of managing people

Above-average ability to work under pressure

Flexible to work different working schedule including evenings, weekends and holidays.

Excellent oral and written communication skills

Previous Swissport account supervisor experience a PLUS

What we offer

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!