Payroll Support Specialist

 

Main characteristics

Location

Omaha, Nebraska

Company

BerganKDV, LTD

Employment type

Full-time

Category

Business and Financial Operations

Industry

Advertising/Public Relations

Job summary

When you select a HCM career at BerganKDV, you become part of a people focused, inclusive and contagious culture where everyone works to create an environment for employees to thrive. WHO WE ARE AND WHAT WE DO BerganKDV has provided innovative yet practical solutions for small to large-size companies since 1945. From our beginning as a trusted CPA firm, we have expanded and adapted to offer business planning and consulting, tax, audit and accounting, wealth management, human capital management and technology services across the country. At BerganKDV we believe our role as advisors is to build relationships with our clients, take an active interest in their unique situations, and provide expertise and resources to help them achieve their goals. Bringing value to our clients is what we do best and seeing them succeed is our ultimate goal. Position Overview: The Payroll Support Specialist position helps to ensure that the needs of customers are being satisfied. This position provides excellent customer service by resolving client issues via phone or email, within the current SLA timelines. Schedules projects that come through support calls or emails and works to ensure project deadlines are met. This position will assist with training and mentoring of new and existing team members on processes and procedures and will assist in creating and documenting processes. The Payroll Support Specialist may need to assist in the processing of payrolls. Responsibilities: Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Develops and maintains relationships with clients Assists in Training and mentoring team members Assists in the training of clients in the usage of software Works with internal and external individuals to answer questions, resolve issues, and share information Recommends/implements changes to improve efficiency Stays informed and in compliance with federal, state, and local legal requirements and regulations Stays up to date on software changes/enhancements to optimize software utilization Ensures that ACH files are processed timely, set up, and maintained Backup responsibilities for transmission of Secure Pay wires and ACH files Creates or maintains custom script changes within the system Qualifications: Associates degree in Business, Accounting, Finance, Human Resources, or related field Advanced Level in Word, Excel, Outlook, PowerPoint, Internet, etc. Strong technical skills and overall PC proficiency Familiar with payroll processing, including tax, benefit, and other deductions Ability to work independently and effectively communicate with internal and external stakeholders. Able to react to change and to manage multiple tasks and priorities Meticulous attention to detail, as well as reliability and ability to carry out daily functions in an efficient and timely manner Excellent verbal and written communication skills Experience with computerized payroll and HRIS systems, software applications include: Millennium3, SaasHR, Payentry, HRIS packages preferred Experienced in finding solutions to technical payroll, tax, and systems related issues preferred EXPLORE THE WORKPLACE OF THE FUTURE BerganKDV is a leading professional services firm with a contagious culture; where growth is fostered and making a difference means something. Our values drive our decisions, and our passion is empowering people and creating wow experiences for our clients. BerganKDV Differentiators: Growth Potential Close-Knit Collaborative Team Mentor Program Employee Referral Rewards Comprehensive Benefits Package Customized Career Path Open Door Leadership Style Entrepreneurial Operating System - EOS / Traction BENEFITS THAT GO BEYOND We are proud to offer a competitive and comprehensive benefits package, with options designed to help you make the best decisions for yourself, your family and your career. Our competitive compensation package is catered to reward you for your performance and recognize you for the value you bring to our business. In addition, our total package includes medical and dental coverage, matching 401(k) plans, PTO, observed holidays and a range of programs and benefits designed to support your physical, financial and social well-being. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.