Main characteristics
- Location
- Andrews, South Carolina
- Company
- SafeRack, LLC
- Employment type
- Full-time
- Category
- Business and Financial Operations
- Industry
- Advertising/Public Relations
Job summary
We are looking for a competent Level 1 Help Desk Support Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Support technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The scope of the job's products and services include Windows, OSX, and iOS devices, end-user software, hardware, printers, network connections, and related peripheral devices. Andrews is the primary support location. Reports to: IT Operations Supervisor Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Review and update Help Desk documentation and procedures