General Manager (Private Membership Club)

 

Main characteristics

Location

Dallas, Texas

Company

McKinnon Operating Company LLC

Industry

Management

Job summary

General Manager (Private Membership Club)

Who We Are

Harwood Hospitality Group, Dallas premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood Districts first hotel, Hotel Swexan.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the worlds greatest cities New York, London, Paris together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood Districts hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hotel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Golightly

Golightly is located in the 22-story Hotel Swexan in Uptown, Dallas. The Members only social club offers an elegant, stylish space profoundly influenced on European and international design, meaningful lifestyle experiences and uncompromising personalized service.

Golightlys exclusive haven is a comfortable, residential-style space with 3 handsomely designed cocktail bars, multiple sophisticated salons, and an ornately designed private dining room. The club offers a space that transports you from the cares of the world to a dream-like escape. Day and night, for business and for pleasure, for rest and revitalization, this is the only suitable social club for savvy, diverse, and cosmopolitan members.

Summary

The Private Membership Club General Manager is responsible for operational efficiency and profitability. They manage their unit within the core values, policies, and guidelines of the company to ensure total member satisfaction and loyalty, employee engagement and profit maximization.

Job Functions

Operations

Monitors and coordinates the day-to-day operations of his/her unit during each shift and ensures all FOH and BOH SOPs (including HACCP) are duly followed and fully executed.
Is visible, hands on, and ensures a strong personal presence in FOH (mainly during peak hours) and BOH areas. Whenever needed, takes an active part in guests service duties (welcoming guests, escorting guests to tables, taking guests orders, clearing tables, etc.)
Effectively forecast club needs.
Oversees preparation of food and beverage items.
Ensures his/her unit is adequately staffed with properly trained associates to cover day to day operations as well as on special occasions/events.
Ensures a spotless service is delivered to all guests anytime, and that their needs and expectations are fulfilled to the highest level and down to the smallest details.
Ensures guests orderings are always properly executed and delivered in a timely manner.
Takes part in his/her unit menu design process and in the menu pricing policy.
Ensure his unit is well maintained and that all equipment, materials and utensils are always in perfect working conditions. Arrange for maintenance and repair of equipment and other services. Reports any defect to DOO.

Member relationships

Makes sure each member is given a warm welcome and a fond farewell.
Makes sure service team memorizes members names and uses members names in every interaction.
Meets and greets members, builds strong relationships, constantly inquiries about member satisfaction,
Constantly updates member database and maintains it as an effective marketing and PR tool.
Empowers his team to resolves guests concerns in a timely manner to their full satisfaction. Resolves any member issue that could be not be handled by his direct reports.

Employee management, engagement & training

Always manages/leads by example. Takes accountability for problems.
Effectively Delegates task is and administers follow-ups.
Makes sure all his/her associates are perfectly groomed and always behave according to Harwood International codes of practice, image, and core values.
Provides overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence, with priority focus on upselling and service standards.
Takes part in designing, budgeting and in rolling out on-going training programs for his/her team.
Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
Takes part in the hiring and the firing process of all his/her associates.
Takes part in the orientation process of all his/her new associates.
Takes part in the annual performance assessment process of all his/her associates and in the setting of annual goals for his/her direct reports.
Takes part in updating job descriptions for all positions or in creating new job descriptions for new positions whenever needed.
Empowers his direct reports and gives them room to develop their skills.

Finance, Cost Control & Budgeting

Monitors club sales and revenue. Is responsible for total club daily receipts and balance against sales, as well as deposit receipts.
Ensures cash management procedures are completed accurately.
Reviews and comments on daily, weekly, monthly, quarterly, and annual reports for his/her unit. Analyses budget variances proposes corrective actions as soon as needed and implements them whenever approved.
Is responsible for his/her unit F&B costs, as per budgeted.
Takes part in annual forecasting/budgeting for his/her unit, and in budgeting annual CapEX.

Meetings & Communication

Prepares and analyzes management reports for his/her unit.
Schedules and holds/chairs weekly decision-making meetings with his direct reports.
Attends monthly meetings with Hotel Executive team
Reports immediately on any major product defect or any major guest issue and takes all necessary corrective actions.

Attire, language, and behavior

Is always neatly dressed and groomed, and always behaves and speaks according to Harwood International standards of excellence and image.
Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.

Competencies

Positive attitude
Strong attention to detail
Sense of urgency
Strong decision-making abilities.
Reliable and dependable
"Can-do", team-oriented attitude
Possess friendly and helpful customer service.
Ability to think quickly on their feet and multi-task with ease.

Supervisory Responsibility

Yes

Work Environment

This job operates in a private membership club setting. This role routinely uses standard kitchen equipment and will require the employee to be on their feet for an extended period.

Position Type and Expected Hours of Work

This is a full-time position; full availability Monday-Sunday is required.

Required Education & Experience

Experience in a high volume, fast paced fine dining restaurant.
Prior experience in a Private Membership Club
Knowledge of the Dallas restaurant/club/entertainment industry.
Ability to speak English fluently and clearly.
Availability to work nights, weekends, and holidays.