Integration Specialist II

 

Main characteristics

Location

Atlanta, Georgia

Company

Emory Healthcare

Job summary

Overview:
At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. Were empowered to influence change for, and with, our patients, their families, the community and each other.

As one of the leading academic medical systems, were eager to share what we learn with hospitals around the country, and the world. Weve got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.

Were defining a new standard of care for humankind. Are YOU ready to join us?

Description:
The Integration Specialist II is responsible for all stages of the integration development life-cycle: analysis, design, specification, implementation, go-live, and support.

Collaborates with application teams, subject matter experts, and third-party application experts to determine the business needs for interfaces, documents requirements, and configures the interfaces per the requirements.

Coordinates various interface specific tasks and activities like testing, build, cut-over planning, and go-live by engaging subject matter experts, vendors, and interface engine developers.

Drives interface projects, working with the interface project manager to ensure that results are achieved, and deadlines are met.

Monitors production systems for issues and resolves issues or escalates them for resolution when necessary.

Functions as business partner with service lines, departments, individuals, and coworkers.

Develops intermediate knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.

Participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs.

Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building.

Provides 24x7 technical support services.

Meets with application teams, 3rd party vendors, and business partners to understand integration needs.

Identifies and reviews the appropriate technological solutions for various integration needs.

Builds and supports interfaces in Epic Bridges.

Understands and troubleshoots HL7.

Understands basic networking concepts.

Manages integration projects.

Develops application workflow understanding and integration impact. Builds and supports integration engine interfaces.

Develops understanding of performance of integrations and integration engines.

Reviews application upgrade documentation for integration impact.

Provides on-call coverage as scheduled.

Provides project management services and support with senior staff oversight.

Follows EHC IS project management protocol.

Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation.

Works with end users to navigate the new request process.

Ensures compliance with EHC IS, EHC, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures.

Provides system solutions in accordance with regulatory guidelines.

Follows prescribed change management and time reporting processes and documentation requirements.

Responds to support calls within designated times according to priority and provides regular updates until resolution.

Provides and communicates clear documentation for support, status, and issues resolutions.

Remains current on Epic new version training for all applicable Epic certifications.

MINIMUM QUALIFICATIONS:

Bachelor's degree from a recognized college or university with major course work in engineering, physics, computer sciences, math, information systems, statistics, or equivalent related experience.

A minimum of 3 years of progressive experience in clinical, business, or other healthcare operational areas or 5 years with no degree

This position requires that the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within the first 90 days of employment.

Working knowledge and subject matter expertise in the assigned operational department areas.

Knowledge and Abilities:

Intermediate oral and written communication skills with a diverse population Intermediate organizational, problem-solving, analytical, and time management skills.

Intermediate interpersonal skills to interact positively and productively with teams across organizational lines.

Develops creativity and flexibility with work assignments and problem solving.

Flexibility to manage multiple initiatives and shift priorities based on business needs.

Typically works with senior staff, but may coordinate smaller or less complex projects independently.