Main characteristics
- Location
- West Des Moines, Iowa
- Company
- YMCA of Greater Des Moines
- Employment type
- Full-time
- Category
- Business and Financial Operations
- Industry
- Advertising/Public Relations
Job summary
There's nothing like working at the Y! At the Y, strengthening community is our cause. Our staff members are people who drive this cause - it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference - every day. EVERY position positively impacts others at the Y - JOIN US, WE MAKE A DIFFERENCE! JOB LOCATION: Walnut Creek Family YMCA HOURS/DAYS SCHEDULE: Full-time hourly position that will normally work a standard work week, but may work evening and/or weekend hours to accommodate activities, programs, and events. PAY RANGE: $13.75-$16.75/hour CLOSING DATE FOR APPLICATIONS: November 23, 2021; Applications will be reviewed on a rolling basis POSITION SUMMARY: This position is a key part of the leadership team and is responsible for creating a positive, member-focused culture, facilitating member involvement and relationship building and serving to exceed expectations. This is carried out through role modeling, establishing expectations, communicating, and making decisions that are consistent with this culture. The Member Service Coordinator leads a team of both staff and volunteers which serves as one of the first connecting points a member and/or potential member has to the YMCA. ESSENTIAL FUNCTIONS: Serve as a role model for staff, members and volunteers by demonstrating the Y values and the Y voice through actions and communications. Create a work environment of ownership and accountability for staff members and members. Serve as a key member connection point for relationship building, general information, and customer service. Promote member engagement by encouraging involvement in related Y programs and small communities. Perform membership administrative functions including membership sales, financial assistance, membership changes, program registrations and membership accounting functions and processes. Build, lead, develop and train a staff team that genuinely cares about the needs of our community and our members and works to exceed expectations every day. Assist in the development and distribution of materials and communication to market and promote programs encouraging member engagement. Manage planned budget and information for assigned area to ensure revenue and expenses are consistent with approved budget plan. Assist in the organization's financial development efforts, including the annual fund raising campaign. Attend department, branch and association staff meetings as required. Perform additional duties as assigned by supervisor or designated staff person. Demonstrate and support the objectives of the Association as embodied in the mission statement and values.
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