Main characteristics
- Location
- Las Vegas, Nevada
- Company
- Intuit
- Category
- Customer Service
Job summary
OverviewIf you are a highly motivated individual with an active unrestricted credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products.
You will advance our goal of Powering Prosperity Around the World by providing expert guidance and explanations of tax and technical terms to our customers.
You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.
What you'll bring
Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws
Must possess or be able to obtain any related State licenses, certificates, permits or bonds
Must possess active PTIN (Preparer Tax Identification Number)
3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software
Working knowledge of Circular 230
Audit experience a plus (IRS and state tax authorities)
Proficient with technology; solid knowledge of computer operations and software
Must have (or be willing to obtain) a dedicated hardwired internet connection
Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
Excellent verbal and written communication skills
Ability to work in a fast-paced environment with minimal supervision
Critical thinking, problem solving, research skills and determination
Bilingual (English/Spanish) communication skills (written & spoken) a plus
For internal use: tst
How you will lead
This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers
Help TurboTax customers who are working on their tax return with 1) Tax advice, including return preparation and signature when required; 2) Product/software inquiries, and 3) Tax calculations
Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation
Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language
Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries
Document customer interactions
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