Main characteristics
- Location
- Columbia, South Carolina
- Company
- Talent Software Services, Inc.
- Industry
- IT & Telecoms
Job summary
SCOPE OF THE PROJECT:The individual will ensure systems are set up and supported following industry best practices to ensure strategic initiatives and compliance with federal and state regulatory laws and ensure business continuity.
This position will be a part of the team responsible for implementing and supporting various Public Health systems as well as other Public Health technology initiatives.
Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.
DAILY DUTIES / RESPONSIBILITIES:
Emphases for the Systems Analyst candidate will be the ongoing implementation and support of the Public Health systems, and other upcoming enhancements. The Systems Analyst will need to learn multiple system capabilities and become an expert in these systems to provide support, analysis, testing, problem resolution, reporting, and monitoring of that system. The candidate will work in a team environment with other Information Technology staff and Program Area system Owners to support the system and users.
DAILY DUTIES / RESPONSIBILITIES:
Emphases for the Systems Analyst candidate will be the ongoing implementation and support of the Public Health systems, and other upcoming enhancements. The Systems Analyst will need to learn multiple system capabilities and become an expert in these systems to provide support, analysis, testing, problem resolution, reporting, and monitoring of that system. The candidate will work in a team environment with other Information Technology staff and Program Area system Owners to support the system and users.
Specific duties and responsibilities will include but are not limited to the following:
Study and learn system capabilities assigned
Work with Information Technology staff to learn system technical functionality and IT Security Standards and practices.
Work with Program Area System Owners to learn their business functions and needs
Provide system user support
Assist staff in resolving system-related problems
Assist with System user account permissions and security
Provide and assist with system user training when onboarding new staff as well as individual training
Attend and provide program area support during scheduled events as needed
Create and maintain supporting system and training documentation.
Maintain SharePoint content associated with system collaboration sites
Document and create technical reports by collecting, analyzing, and summarizing information and trends as well as system effectiveness
Monitor and Identify system data quality issues and work to improve data accuracy
Reviews and monitoring usage reports
Assist with the system software life cycle process
Coordinate and assist with system testing and production validation
Work with Program Area and IT to present key information for improvements
Maintain system protocols by writing and updating procedures
Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Knowledge of the Information Technology Field, best practices, organization, and operations
2. An aptitude for learning new skills and applying knowledge to solve complex problems
3. Excellent written, oral, and interpersonal communication skills
4. Excellent Customer Service skill and application support
5. MS OFFICE (WORD, EXCEL, POWERPOINT, VISIO), MS SHAREPOINT
6. Experience in system analysis and information technology
7. Experience with security and data classification related to CDC, HIPAA, and CJIS
8. Flexible and easily adapts to changing priorities
9. Ticketing System
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Ability to establish positive working relationships with technical staff, customers and others involved in data-centric management.
2. MICROSOFT VISO
3. CREATING REPORTS USING SYSTEM DATA
4. EXPERIENCE WITH INDUSTRY STANDARD INFORMATION SECURITY PRACTICES
REQUIRED EDUCATION: Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.
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