Main characteristics
- Location
- Los Angeles, California
- Company
- Abacus Service Corporation
- Industry
- IT & Telecoms
Job summary
Description:Please make sure to include the following information in the comments section when submitting on FG:
1. Location:
2. Work Authorization Status:
3. Vaccination Status:
4. Salary Expectation:
5. The job seeker was pre-vetted for availability for any shift assigned. Yes or No
Assignment Information
" Remote OK Must reside within 50-100 miles of USC and able to pick up equipment on first day on - site.
" Work location: 2011 N. Soto St Los Angeles, CA 90032
" Campus or Medical Enterprise: Medical Enterprise
" Working Job Title: Service Desk Agent
" Number of needs: 1
" Duration of Assignment: Long Term Contract
" Work hours: MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.
" 2 -3 steps Video/ Teams interview process
" Dress code: Business Casual
MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.
Since these are 24/7 service areas, candidates must understand before resume submission/interview scheduling that hours are shift-based and there is potential for morning, mid, or overnight work
Summary:
Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.
Minimum Education Requirements:
High School Diploma
Preferred: Associate degree in a related field
US Citizenship is Required.
Minimum Experience:
Candidates with Health Care/Hospital experience will be prioritized first.
" Must be available to work any shift
" Minimum of 3 years of IT and 2 years' experience in Service Desk Support
" Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
" Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
" Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in
Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.
Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.
USC Medical Enterprise Customer Requirement: Fully vaccinated with Covid-23-24 Vaccine. The facility accepts signed personal/religious/medical exemptions approved by EHS.
Social Security Trace
Worked and lived found by SSN Trace - 7 year
County Criminal F&M - 7 year
Federal Criminal - 7 year
Widescreen Plus National Criminal Search
Healthcare Sanctions State
OIG/SAM
Application
Temporary Work Agreement
Education - SEE JD
Employment 3 Employers Must verify 2 out of 3
HIPAA
Harassment and Discrimination
National Sex Offender Registry
Influenza for Current Flu Season: Flu Season Vaccine will be required 10/1- 4/30
Note: ALL IS BILLABLE TO USC EXCEPT FOR DRUG SCREEN
Bloodwork (Titers) to show they are immune to MMR (Measles, Mumps and Rubella), Varicella (Chickenpox) & Hepatitis B, or in the event that they do not have this, provide proof they had injections (shot records):
" MMR Series of 2
" Varicella Series of 2
" Hepatitis B series of 3
TB Test/PPD (yearly) - In case of positive TB history, must present chest x-ray results
Drug Screen - 10 panel - Must be taken within 72 hours or the offer is rescinded
Working Job Title
Service Desk Agent
Markup Category
Information Technology
Shift Details/Expected Working Days and Hours
SEE JD
Dress Code/Special Attire
Business Casual
Does this position require driving?
No
Will resource have direct patient contact?
No
HIPAA training required?
No
Nearest Parking Location
SEE JD
Will job responsibilities include working directly with minors?
No
Does the position allow for the worker to be virtual/remote?
Yes
Shore Options Available for this Position
Onshore Only
Hours per Day
8
Hours per Week
40
Total Hours
1,048.00
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