Applications Systems Administrator

 

Main characteristics

Location

Tacoma, Washington

Company

Sound Credit Union

Employment type

Full-time

Category

Computer and Mathematics

Industry

Banks

Job summary

**$1,500 Sign-On Bonus**

Sound Credit Union is currently seeking an
Applications Systems Administrator.
In this role, you will be responsible for the planning and execution of upgrades, maintenance, and troubleshooting of applications and systems in use by business departments and members. You will also contribute towards the design of the system by fully understanding the business requirements and translating those requirements into actionable system features for successful system development by centralized IT Solutions.
You will also be tasked with the testing and direct ongoing administration of assigned enterprise solution software and acting as a resource for system changes or upgrades.

Duties:
* Provides support for daily business procedures and troubleshoot complex issues in a timely manner and escalate items to appropriate tech support as needed.
* Coordinate with multiple departments and outside vendors to understand business processes and functions.
* Administer, maintain, monitor, and repair assigned applications and parent systems.
* Plan and coordinate testing changes across multiple environments (TEST, STAGE, PROD), upgrades, and new services.
* Research and recommend innovative and automated approaches for system administration tasks.
* Monitor equipment to detect errors.
* Conduct diagnostics to read code or determine specifications of communications lines, particularly on enterprise voice over IP (VOIP) phone systems.
* Collaborate with project managers, business management, other business partners, and subject matter experts to address and map out enhancement requests.
* Use your technical expertise to collaborate with IT and other system administrators to provide a consistent member experience across all channels.
* Develop and maintain procedural documentation, test plans, and test scripts.

Skills:
* Advanced knowledge of credit union systems including core, operational apps, payments, and loan systems (VOIP, Symitar, Synergy, Image Center, Akcelerant, etc., experience preferred).
* Analytical, critical thinking, and problem-solving skills to critically evaluate user requests to establish underlying true needs and distinguish solution ideas from requirements.
* Experience with program and project management concepts.

Our team is close-knit, positive, and supportive. In this role, you will collaborate with many areas of the organization to discover impacts, define scope, gather requirements determine objectives and success criteria, and help select solutions that fulfill business and technology requirements.

Requirements:

* Two or more years of experience in enterprise-scale applications and system hardware, upgrades, installations, maintenance, and troubleshooting.
* High School Diploma or GED equivalent required.
* Tier 1 or Tier 2 Technical Support: 1 year or equivalent support specialist role required.
* Employer sponsorship to secure or maintain employment authorization is not available.

Preferred qualifications:

* Windows Server operating systems, Office 365, imaging and document storage solutions, and proficiency in data retrieval, networking, system security/SSO, and incident resolution.
* Bachelors degree in computer science, information technology, engineering, business administration, or related technical field equivalent.
* Demonstrated experience in related systems administration in a bank or credit union, analyzing technological alternatives, presenting solutions, and exposure to mid to large-size LAN/WAN environments.

Days/Hours: Monday - Friday, occasional weekends as needed.

Benefits:
* Full medical, dental, vision, pharmacy, and disability for the employee
- paid by Sound!
* 3 weeks PTO
* Employee bonus program
* 401K w/ 4% match
* Paid Federal holidays
* Gym/lifestyle reimbursement
* Tuition Assistance
* True work/life balance

Pay: $70,800- $88,500 Annual Salary
Depending Upon Experience &
$1,500 Sign-On Bonus

About Sound Credit Union:
Sound Credit Union (Sound) was founded in 1940 and is one of Washington States largest credit unions. We have 29 full-service branches located throughout the Puget Sound region.

Sounds purpose is to stand with you through all waves of life. Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing. At Sound, we pride ourselves on making connections with our members, employees and community. Here at Sound, Diversity, Equity, and Inclusion are core to who we are and how we operate every day. Together, we strive to be champions for inclusion as we continue to build a culture that encourages, supports, and celebrates the diverse perspectives of our employees, members, and the communities we serve. Our employees are dependable, genuine, inclusive and resourceful. Besides competitive pay, we offer career growth and we hold a benefits package thats consistent with our purpose, personalities, and values. Everyday our team is living out the credit union philosophy of people helping people. Wed love to share more about why Sound is somewhere you want to be, apply now and visit our website at: www.soundcu.com.

Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.

People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.