Before & After School Counselor/Member Service Representative

 

Main characteristics

Location

Colorado Springs, Colorado

Company

YMCA of the Pikes Peak Region

Employment type

Full-time

Category

Business and Financial Operations

Industry

Advertising/Public Relations

Job summary

Applicants who apply and complete New Staff Orientation, will receive a $100 hiring incentive. The YMCA of the Pikes Peak region is looking for an enthusiastic, compassionate and patient Associate whose greatest passion is to see kids learn and grow, to join our team. Each day, our Associates have the opportunity to make a difference in the lives of the children, creating joy in each child's life by teaching through play and hands-on activities. This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. We are looking for associates to work full time in dual roles within our organization. In this position you will work part of your hours as a Before & After School Counselor and part of your hours as a Member Service Representative. As a Before & After School Counselor you will give leadership, direction, and supervision to children in the Before & After School program. The B&A Counselor will work closely with the Site Director in conducting daily duties such as writing daily reports, recording attendance, engaging in play and creating a safe environment. To be successful as a B&A Counselor, you must possess a passion for children and exercise patience with them. You should display a friendly and positive attitude and greet parents and children by their name. Ultimately, you should constantly monitor and supervise the children in your care to ensure their safety. The Members Service Representative (MSR) will be responsible for greeting members and visitors to our facilities. You will answer questions for members and visitors, directing them to various parts of the facility and answering phones. The MSR will possess extensive knowledge of membership and program options as well as specific center information. The MSR will be responsible for regulating traffic in the centers as well as upholding and effectively communicating facility policies and procedures. SHIFTS: Locations and Hours will be discussed during the interview BEFORE & AFTER SCHOOL COUNSELOR/MEMBER SERVICE REPRESENTATIVE REQUIREMENTS: Minimum age of 18 460 Hours verifiable* experience with school age children Passionate about working with children and teaching young minds An ability to interact with parents and co-workers in a warm, empathetic, confident, and respectful manner *Verifiable and Satisfactory experience includes experience in the care and supervision of four or more children from the ages of four (4)-eighteen (18) years old, unrelated to the individual, since attaining the age of eighteen (18). BEFORE & AFTER SCHOOL COUNSELOR/MEMBER SERVICE REPRESENTATIVE RESPONSIBILITIES: Before and After School Counselor Providing a safe, nurturing, yet fun environment for children. Modeling good character and hygiene habits and encouraging children to follow them. Providing positive reinforcement, but also being firm when necessary. Monitoring and supervising the children constantly. Assisting the Site Director in maintaining a safe and positive environment. Cultivating relationships with children, parents, and guardians. Assist Site Directors with lesson preparation by getting materials ready and setting up equipment. Help Site Directors to create lesson plans. Membership Service Representative Greet members and visitors Answer all the customers' questions and address their complaints in a timely and professional manner Answer all incoming calls, redirect them when needed Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs. Accurately process new memberships and program registrations Collaborate with all center staff to ensure service excellence and timely follow-up to all member questions and /or complaints. Meet and exceed membership satisfaction and retention goals. Practice strong fiscal stewardship for execution of membership and financial policies and procedures of the association. Respond to emergency situations by adhering to the safety policies and procedures set for the association. Consistently deliver excellence in member service and member engagement. Other duties as assigned FULL-TIME EMPLOYEE BENEFITS: Free membership equal to a Two Adult Household Program discounts Paid time off Medical, Dental & Vision Insurance Disability Benefits Life Insurance Generous retirement benefits - 12% after eligibility is met Employee Assistance Program CHILD ABUSE PREVENTION: Support the YMCA of the Pikes Peak Region's commitment to child abuse prevention by: Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children Reporting any suspicious behavior and violation of policy and procedures to your supervisor Completing all child abuse prevention training as required The YMCA has zero tolerance for abuse. We will report all suspected and/or allegations of abuse to the state and federal law. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. The YMCA of the Pikes Peak Region is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The YMCA of the Pikes Peak Region is a Drug and Alcohol Free work environment Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job. This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.