Business Analyst

Report

Ad nr: 20955
Published: March 23, 2024, views: 3

 

 

Main characteristics

Location
Auburn Hills, Michigan
Company
TEC Group Inc.
Industry
Strategy & Consultancy|Business Analyst

Job summary

Description:

The Analytics Specialist serves as the touchpoint for all customer questions or concerns regarding their ownership experience. The Reporting & Analytics team analyzes the data collected from these touchpoints to generate insights to help drive a positive ownership experience. This role is responsible for advanced analytics, predictive modeling, Telephony analytics and development of queries and reporting in DB2 SQL (and other analytic tools). The Customer Care Reporting and Analytics Specialist will identify trends in data and communicate findings with operations/cross functional teams. The position will also identify opportunities to improve reporting and analytics capabilities and assist in system enhancement projects. The position will connect disparate data sources to correlate and normalize customer care data with other relevant data sources. The Customer Care Reporting and Analytics

Specialist will focus on the following functions:

Development of ad hoc DB2 SQL queries

Genesys PureCloud (MicroStrategy) telephony Analysis and Reporting (Real time, Historical, IVR)

Generate executive level PowerPoint presentations

Lead predictive modeling (linear regression, logistic regression, etc.)

QlikSense Tableau PowerBI development

Reporting Automation

Identify trends in data and develop solutions to ad hoc issues

Participate in project-based assignments which improve upon the customer experience as well as further develop skills and leadership of this position

Requirements:

HYBRID ROLE. 90% remote.

1-2 years of analytics experience.

Bachelor of Science Degree in Project Management, Business Administration, or Decision Science/Statistics

Advanced knowledge of DB2 SQL

Goal-oriented and self-directed

Demonstrated enthusiasm and ability to drive change

Strong verbal and written communication skills

·ntermediate experience using statistical software (SPSS, SAS, R, etc.)

Expert level in Microsoft Business Suite (Excel, PowerPoint, VBA)

Able to prioritize and manage time to deliver business requests in a timely manner

Detail-oriented to ensure high quality data is rendered

Preferred Qualifications:

Knowledge of Genesys platform and reporting tools (PureCloud)

Knowledge of Salesforce and Salesforce reporting tools

Demonstrated ability to learn and be proficient with new software applications



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Published: March 23, 2024, views: 3


Company: TEC Group Inc.

Location: Auburn Hills, Michigan


Industry: Strategy & Consultancy|Business Analyst


Additional information:

TEC Group Inc.

Application for the position: Business Analyst

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Your e-mail:• required field •

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Attachments: • Curriculum Vitae , cover letter, other •


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