Main characteristics
- Location
- Los Angeles, California
- Company
- HonorVet Technologies
Job summary
Title: IT Technical AidLocation: Los Angeles, CA, 90012
Duration: 6+ months
Position Description
The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization.
The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
Skills Required
The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.
Skills Preferred:
Oral and communication skills.
Working with different types of customers.
Knowledge of imaging and SCCM use.
Knowledge of Microsoft Suite and Microsoft Surfacebooks.
Experience Required:
Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.
Experience Preferred
1 year of experience in desktop support including diagnosing scanner/printer, laptops. Desktop, and tablet issues.
1 year of experience in use and set up of IPhones and MFA.
Education Required
A high school diploma or equivalent.
Education Preferred
A+ and Net +
Additional Information
Local candidates only.
Travel is required.
Locations include Norwalk, Panorama City, Downtown LA, El Monte, Torrance, and Baldwin Park.
Position requires candidate passes a Live Scan performed by DPH.