Main characteristics
- Location
- Whitestown, Indiana
- Company
- Ampcus Incorporated
- Industry
- IT & Telecoms
Job summary
Technical Support Associate AnalystJob Description
Help us support our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have problem-solving or strategy experience? If so, prepare to innovate, create, and inspire. The Technical Support Associate Analyst will be a member of the team responsible for providing service and attending to the technology needs our client Colleagues and Leadership.
Responsibilities
On-site and off-site support for all executive technology-related needs.
Installation, configuration, and troubleshooting of desktops, laptops, telephony, and other related technology devices.
Research, test and evaluate new technology products.
Develop proactive ways to avoid potential problems and automate maintenance tasks.
Contribute to company-wide technology projects.
Maintain a high level of customer focus on all interactions.
Provide timely, creative, and alternative solutions to meet business needs.
Maintain detailed documentation on all issues handled.
Support Server patching processes
Build and deploy handheld and mobile devices to support the pharmacy.
Support colleagues that may have issues with onsite and offsite equipment issues
Probe and uncover customers underlying issues.
Provide rotational 24x7 support coverage.
Actively share knowledge and offer assistance to teammates.
Qualifications
High School diploma bachelors degree or 3 or more years of job-related experience preferred.
Ability to interact comfortably with senior leadership.
Aptitude and interest in learning new technologies.
Excellent verbal and written communication skills.
Capability to establish credibility quickly by following up and taking initiative.
Superior Customer Focus and dedication to meeting the expectations and requirements of customers, acting with a sense of urgency. Understand and respect the time restrictions of senior leadership.
Ability to use rigorous logic and methods to solve difficult problems with effective solutions.
Possess an insatiable appetite for learning; continuously pursuing new skills that add value to the teams knowledge base.
Extensive knowledge of Windows environment and MS Office suite.
knowledge of Windows Server environment
Networking: Cisco and Avaya phone systems, Networked Printers, and Cisco VPN.
Knowledge of Active Directory
Manage Avalanche application environment that manages mobile devices.
Remote connectivity applications: RDP, Video Conferencing Systems, and virtual platforms such as WebEx.
Ability to get things done through formal channels and the informal network.
Flexible to work on-site and virtual environments as well as work on a team with staggered schedules and on-call rotations. (Schedules and time will vary based on business needs).
For more information please contact Tom Mazzulla (url removed)
Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
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