Main characteristics
- Location
- Neenah, Wisconsin
- Company
- COLSON GROUP HOLDINGS, LLC
- Employment type
- Full-time
- Category
- Business and Financial Operations
- Industry
- Advertising/Public Relations
Job summary
Colson Group USA is an operating unit of Colson Group the largest manufacturer of caster and wheel products in the world. The brands of Colson Group USA have been technological leaders in caster innovation for over 350 combined years. This drive has led to some of the most trusted, advanced, and highest-quality mobility solutions available in the world today. Colson Group's unique and proprietary global footprint provides available services and capabilities unmatched by any other manufacturer. Colson Group is seeking a Global Director of Applications. The Global Director of Applications will manage the support of business applications, including system performance monitoring; management of uptime targets; and ensuring that functionality meets defined specifications. This position will also assist the team in the implementation of new functionality for existing systems, as well as the selection and implementation of new applications, ensuring business needs are met and solutions are delivered on schedule and within budget. Primary Responsibilities: Designs, develops and implements processes, tools, and systems to support and improve the efficiency of the technical support function, including, but not limited to workflow, incident management, problem management, and change management. Oversees all application support and assists with troubleshooting, custom queries, and scripts. Test program modifications against user specifications. Collaborates with the appropriate teams to manage implementations, updates/upgrades, user interface changes, etc. Proactively develops an action plan for internal staff to support these as well. Developments and implements standard operating procedures and practices to enhance and measure the effectiveness and performance of the team. Any other duties as assigned by management.