Desktop Support Analyst

 

Main characteristics

Location

Ogden, Utah

Company

Amer Sports

Job summary

Overview:
Passion. Authenticity. Accountability. Teamwork. We are real people who share goals, pursue opportunities, solve problems and celebrate together. We care about the business that were in and each other.

We are proud to work for some of the greatest outdoor brands in the world including Salomon, Arcteryx, Peak Performance, and Atomic. We have a close connection to the outdoors and our office is located in Ogden, Utah where the mountains and natural parks are in our backyard.

Our leadership mission is to empower our people. That means making sure that you have challenging targets, opportunities to learn and grow and a team around you that will support you to get to the next level. Do you want to be part of a team that works together to reach challenging goals? Do you want to make a difference? If the answer is yes, send us your application and lets take it from there.

What You'll Do:
We are currently seeking a Desktop Support Analyst. The Desktop Support Analyst is primarily responsible for providing end user support of computer hardware and software, Active Directory account management, IP Phones, printers and all other peripheral devices to internal staff. In this function the Desktop Support Analyst is responsible for maintaining all operating system images for the purpose of repair, updates and new deployments.

Additional Duties include:

Provides end users with technical support in person and via remote access, phone and Email.

Monitor/work help desk ticket queues and 3CX phone/hotline queue.

Install/upgrade software and troubleshoot software issues.

Obtain a good understanding of the Amer Sports environments software and have the ability to provide software training to clients when needed.

Learn the different applications/systems and processes used daily by the support team.

Provides support on 3CX PBX and telephony related applications.

Weekend and/or after-hour work may be scheduled as necessary.

What We're Looking For:
This role requires a High School Degree or equivalent experience. We are looking for an individual with 2-5 years of experience in desktop support.

Other qualifications include:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Good communication and interpersonal skills.

Ability to work toward corporate objectives.

Able to work independently and efficiently to meet deadlines but also have the ability to work with others
and obtain cooperation internally and with outside parties.

Quality of work to include timeliness, completeness and accuracy.

Knowledge of department functions so that operations run smoothly in managers absence.

Ability to provide technical explanations to support issues.

Regular and predictable attendance is an essential function of the job.

MCP certification a plus.

Mac OSX certification a plus.

A+ / N+ / S+ certifications a plus.

Required Experience/Education:

2+ years experience in a PCTelecom network environments.

Technical knowledge of Mac OSX, Windows 7,8,10 and Windows Server operating systems.

SharePoint document management experience.

Familiar with Internet related applications such as E-Mail clients, FTP clients and Web Browsers.

Experience configuring local security policies.

Basic knowledge of small routers, switches and gateways (Comcast SOHOHome router and Wifi)

Knowledge of remote management tools (LogMeIn Rescue is a plus).

Troubleshoot hardware and printer issues.

Familiar with telecom protocols, SIP, PSTN, PRIs etc.

What Well Provide

This role is based at the Main Office for our Amer Sports Winter & Outdoor category of Brands in the city of Ogden, Utah--the gateway to the many exciting ski areas and other outdoor recreation.

We offer a great working environment in the sports industry with talented & passionate colleagues all over the world! Other benefits and perks include:

Medical, dental and vision

401k with company match

Life insurance, pre-tax transit benefit program

Discounts on Amer Sports products

Smart casual dress

Free gym membership and ski pass

Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.